Shipping policy
At JOY Boutique, we carefully prepare each order to ensure your pieces arrive safely packaged.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
Shipping Regions
We currently ship to:
- Puerto Rico
- United States
For international orders, please contact us before purchasing.
Shipping Carrier
Orders are shipped via USPS.
Shipping Delays
Delivery times are determined by the shipping carrier and may be affected by factors beyond our control, including:
- Weather conditions
- Holidays
- Carrier delays
JOY Boutique cannot guarantee delivery dates.
Incorrect Shipping Address
Customers are responsible for providing the correct shipping address at checkout.
JOY Boutique is not responsible for orders shipped to incorrectly provided addresses. If an order is returned due to an incorrect address, the customer will be responsible for any additional shipping fees required to resend the package.
Lost or Stolen Packages
Once an order has been shipped and the carrier has marked it as delivered, JOY Boutique is not responsible for lost, stolen, or misplaced packages.
If you believe your package has been lost in transit, please contact the shipping carrier directly using the provided tracking number.